This seems to particularly affect owners of iPod classic, iPod nano and iPod shuffle devices, and Windows computers. But what if iTunes doesn't recognise your iPhone, iPad or iPod? How do you get iTunes to recognise the device?Īpple uses iTunes (or Finder, on Macs that have upgraded to macOS Catalina) to manage all of its iOS devices - a task which includes fixing, updating and restoring any software. You plug your iPhone into your computer, but nothing happens: no icon appears, there's no response of any kind.